I work on a first come first serve basis and full payment upfront is required for your order to be confirmed. Please make sure to use your name and surname as the reference when making payment as well as sending through a proof of payment to lynn@cakesbylynn.co.za.
Your quote is valid for one week after the date of issue, depending on availability.
Please try to confirm your order within 24 hours of your quote as I get booked up quickly and may not be able to accommodate you. If you have not confirmed your order 24 hours after the quote was sent, please confirm if I still have capacity to make your order.
Last minute orders need to be confirmed and paid in full 24 hours before collection.
Refund policy on cancellations – Cupcakes and Tea Treats:
- 100% refund two weeks before collection date.
- 50% refund one week before collection date.
- No refunds will be granted within 48 hours of collection date.
Refund policy on cancellations – Masterclasses:
- 100% refund two weeks before class date.
- 50% refund one week before class date.
- No refunds will be granted within 48 hours of class date
- I will try to accommodate class date changes. However, classes do fill up and availability might be limited.
Refund policy on cancellations – Wedding Cakes and Bespoke Occasion Cakes:
- 100% refund one month before booked function date.
- 50% refund two weeks before booked function date.
- No refunds will be granted less than two weeks before booked function date.
Cakes by Lynn will not be held liable for any loss or damage to goods after collection.
Please transport and store your products in a cool environment as the flowers are made with butter and will melt in the heat. It is advisable to transport the product in an air-conditioned vehicle, on the flattest surface, i.e. the floor of the passenger seat or in the boot (not on a lap) with a non-slip mat under the box or bouquet.
Please note that due to the their structure, the cupcake bouquets are top heavy and slippery due to the wrapping and should be carried firmly and with care.